Refund Policy

Last Updated: 2026-06-08

 

LEGAL DISCLAIMER

1. Overview & General Policy

Thank you for shopping at our website (the "Site"). To maintain high operational efficiency and keep our product pricing competitive, we enforce a Strict No-Refund and No-Return Policy on all purchases.

By making a purchase on our Site, you explicitly acknowledge, understand, and agree that all sales are final. We do not offer refunds, returns, or cancellations for change of mind, buyer's remorse, incorrect sizing, accidental purchases, or any other personal reasons.

2. The Sole Exception: Damaged or Defective Goods

A refund or replacement will only be evaluated and permitted under one exclusive condition: the purchased merchandise arrives clearly, obviously, and severely damaged upon delivery.

No other scenarios (including shipping delays or minor aesthetic packaging creases) will qualify for an exception to this policy.

3. Verification & Mandatory Proof Requirement

To qualify for the sole exception outlined in Section 2, the buyer must strictly comply with the following verification protocol:

  • Timeframe: You must report the damage to our customer support team within 24 hours of the tracking delivery timestamp. Requests made after this window will be rejected automatically.

  • Photographic & Video Evidence: Your request must be accompanied by clear, high-resolution photographs and/or a video showing:

    1. The exact damaged area of the product.

    2. The condition of the outer shipping box/packaging upon arrival.

    3. The shipping label showing the order and tracking details clearly.

  • Failure to Provide Proof: If the provided photographic or video evidence is blurry, inconclusive, edited, or if you fail to provide it, your claim will be permanently denied.

4. Review and Resolution Process

Upon receiving your mandatory proof, our internal compliance team will review the claim:

  • If the damage is verified to have occurred prior to or during transit, we will, at our sole discretion, either issue a full refund back to your original payment method or ship a free replacement product.

  • We reserve the right to request that the damaged item be shipped back to our facility before a refund or replacement is finalized.

5. Contact Us

To submit a damage claim with your mandatory proof, please contact our support team at:

  • Email: enquiry@aftertastingclub.com